Home – Must Read Before Start
MR SHARK IMPORTANT INFORMATION BEFORE YOUR SERVICE Safety • Property Preparation • Service Expectations |
PLEASE READ BEFORE YOUR APPOINTMENT Preparing your property before our arrival helps Mr Shark work safely, protect your property and surroundings, and achieve the best reasonable cleaning result. |
# | SERVICE INFORMATION |
1 | Stains & Permanent Marks Many common stains, dirt, grime, mould and surface build-up can be removed or significantly improved. Deeply embedded or permanent marks may remain, including oil, grease, paint, cement residue, rust, tyre marks, mineral deposits, efflorescence, mould staining, chemical stains, bore-water stains and long-term discolouration. Results depend on the surface type, age, condition and depth of contamination. |
2 | Existing Damage & Weak Surfaces Please tell us about cracks, loose paint, damaged render, weak mortar, deteriorated grout, loose pavers, damaged concrete, fragile tiles, deteriorated timber, damaged cladding, loose gutters, roof damage, leaks or weak seals. Cleaning may expose or worsen pre-existing deterioration. Nothing in this information excludes rights that cannot lawfully be excluded under Australian Consumer Law. |
3 | Children, Pets & Visitors Children, pets, visitors and other occupants must remain safely away from the active cleaning area. Where cleaning products are used, keep them away from treated areas until surfaces are safe and dry and applicable product safety instructions have been followed. |
4 | Valuable & Fragile Items Move valuable, fragile and easily damaged items indoors or a safe distance from the work area, including outdoor furniture, BBQ equipment, electronics, decorations, cushions, toys, clothing and garden ornaments. |
5 | Vehicles Move cars, motorcycles, bicycles and other vehicles a safe distance away. Water spray, dirt, debris and cleaning solutions can travel beyond the immediate work area. |
6 | Windows, Doors & Openings Securely close windows, doors, skylights and other exterior openings. Tell us about leaking windows, damaged seals, cracks or other areas where water may enter. |
7 | Electrical Hazards Tell us about outdoor power points, exposed or damaged wiring, extension leads, electrical boxes, lighting, solar equipment, pool equipment, security systems or other electrical fittings near the work area. Use a licensed electrician where required. |
8 | Plants, Grass & Landscaping Identify delicate plants, lawns, vegetable gardens, flowers and sensitive landscaping. Move portable plants where practical. Water runoff and some cleaning products may affect sensitive vegetation despite reasonable precautions. |
9 | Pools, Spas, Ponds & Animal Areas Tell us about swimming pools, spas, fish ponds, bird enclosures, chicken coops or other animal areas. Where appropriate, protect or cover these areas before cleaning. |
10 | Recently Painted, Sealed or Repaired Surfaces Tell us if an area has recently been painted, sealed, rendered, repaired, resurfaced, stained or chemically treated. New coatings and repairs may require adequate curing time before cleaning. |
11 | Delicate & Special Surfaces Identify heritage materials, decorative finishes, soft timber, ageing surfaces, fragile tiles, specialist coatings or other delicate materials so an appropriate cleaning method can be considered. |
12 | Underground & Concealed Services Advise us about known pipes, cables, irrigation systems, drainage components or other services in unusual, exposed or vulnerable positions. |
13 | Clear Access & Trip Hazards Provide safe access to all booked areas. Unlock gates and remove garden hoses, extension leads, tools, toys, loose cables, furniture and other obstacles. |
14 | Falling Debris & Roof Work During roof and gutter cleaning, leaves, dirt, water and debris may fall. Keep people, pets and vehicles clear of areas directly below the work. |
15 | Wet & Slippery Surfaces Driveways, paths, concrete, decks and stairs may become wet and slippery during and after cleaning. Avoid recently cleaned areas until they are safe to use. |
16 | Cleaning Products & Treated Areas Mr Shark may use suitable cleaning products depending on the service and surface. Keep people and animals away during application and follow any safety or after-care instructions provided. |
17 | Water & Electricity Access Some services may require access to a suitable water supply and/or electricity. Please ensure agreed utilities are accessible and operational. |
18 | Cleaning Equipment Do not touch or move pressure washers, hoses, surface cleaners, ladders, chemical containers, tools or other equipment being used by Mr Shark. |
19 | Weather & Rescheduling Heavy rain, thunderstorms, lightning, strong winds, extreme heat, equipment issues, traffic or safety concerns may require a delay or reschedule. We will contact you where necessary. |
20 | Other Hazards Tell our team about any hazard, defect, damaged area or unusual condition that may not be immediately visible before work begins. |
21 | Cleaning Results Final results depend on surface material, age, condition, previous treatments, existing deterioration, contamination and how long stains have been present. We aim for the best reasonable result using an appropriate cleaning method, but cannot guarantee every surface will return to an original, new or as-new condition. |
✓ Move vehicles away from the cleaning area | ✓ Bring valuable and fragile belongings inside |
✓ Remove outdoor furniture and loose personal items where practical | ✓ Close windows, doors and skylights securely |
✓ Keep children, pets and visitors away from the work area | ✓ Move portable plants and identify sensitive gardens or landscaping |
✓ Tell us about cracks, leaks, existing damage or weak surfaces | ✓ Identify power points, wiring and electrical equipment |
✓ Tell us about pools, spas, ponds and animal areas | ✓ Advise us about recently painted, sealed or repaired surfaces |
✓ Remove hoses, cables and other potential trip hazards | ✓ Ensure gates and required access areas are clear and accessible |
✓ Follow all safety and after-care instructions provided by Mr Shark |
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✓ Prices shown in our Price Guide are indicative and do not replace a property-specific quote. ✓ Final pricing will be confirmed before work begins once the agreed scope is clear. ✓ Any additional work or services will be discussed with you before being added to the job. ✓ Permanent stains, deeply embedded marks, discolouration and existing property damage may remain visible after cleaning. ✓ Weather, unsafe conditions or circumstances outside our reasonable control may require rescheduling. ✓ Please advise Mr Shark before work begins about fragile surfaces, electrical hazards, access restrictions, existing damage or other known property concerns. |
A few minutes of preparation helps protect your property and allows our team to complete your service safely and efficiently.
MR SHARK Exterior Cleaning Services Melbourne | CONTACT 0416 051 786 |
Thank you for choosing Mr Shark. We look forward to providing professional exterior cleaning services.
PREPARE • PROTECT • CLEAN WITH CONFIDENCE