Home – Privacy Policy
Last updated: 2 October 2026
Mr Shark respects your privacy and is committed to handling personal information responsibly and securely.
This Privacy Policy explains how Mr Shark collects, uses, stores and protects personal information when you visit our website, request a quote, contact us or use our exterior cleaning services.
This policy applies to information collected through the Mr Shark website, online forms, phone enquiries, email communications and other interactions with our business.
When you contact Mr Shark or request a service, we may collect information that is reasonably required to respond to your enquiry, prepare a quote, arrange a booking or provide our services.
This may include:
We may also receive technical information when you visit our website, such as your device type, browser type, pages visited, general location information, referring website and website interaction data.
Mr Shark may collect personal information when you:
Where practical, we collect personal information directly from you.
We may use personal information to:
We only seek to collect information reasonably required for our business activities and services.
When you request a quote from Mr Shark, we may ask for information such as your name, phone number, postcode, preferred date and the type of cleaning service required.
We use this information primarily to understand your requirements, contact you about your enquiry and provide or arrange an appropriate quote or service.
Providing incomplete information may affect our ability to prepare an accurate quote or arrange a service.
The Mr Shark website may use cookies and similar technologies to help the website operate properly and to understand how visitors use the site.
Cookies are small data files stored on your device or browser. They may help us understand information such as pages visited, website traffic, visitor interactions and general website performance.
We may use analytics and advertising services provided by third parties, including services associated with search engines, advertising platforms or social media platforms.
You can manage or disable cookies through your browser settings. Some website functions may not operate as intended if certain cookies are disabled.
Mr Shark may use Google services such as Google Analytics, Google Ads, Google Search Console, Google Business Profile or related technologies to understand website performance, measure advertising and improve how customers find and interact with our business.
Depending on the services enabled on our website, Google and other providers may collect information through cookies or similar technologies in accordance with their own privacy practices.
Where required, we will take reasonable steps to provide appropriate notices or consent choices regarding these technologies.
Mr Shark may send promotional emails, SMS messages or other electronic marketing communications where we have the appropriate consent or are otherwise permitted to do so under applicable Australian law.
Marketing communications will identify Mr Shark and provide an appropriate way to unsubscribe or opt out.
You can ask us to stop sending marketing communications at any time by using the unsubscribe option provided in the message or by contacting us.
Service-related communications, such as quote responses, booking confirmations, appointment updates and other information necessary to provide a requested service, are separate from general marketing communications.
Mr Shark does not sell personal information.
We may disclose personal information where reasonably necessary to operate our business or provide our services, including to service providers that assist with:
We may also disclose information where required or authorised by law, or where reasonably necessary to protect our legal rights, customers, workers or business.
We seek to limit information shared with service providers to what is reasonably required for them to perform their services.
Mr Shark takes reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
Depending on how you interact with us, information may be stored in business systems, email accounts, website systems, booking systems, cloud services or other secure business records.
While we take reasonable precautions, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.
Some technology, website, analytics, cloud, communication or advertising providers used by Mr Shark may store or process information outside Australia.
The location in which information is processed may depend on the provider and services being used.
Where applicable, we take reasonable steps in relation to third-party providers and the handling of personal information in accordance with relevant Australian privacy requirements.
You may contact Mr Shark if you would like to request access to personal information we hold about you or ask us to correct information that you believe is inaccurate, incomplete or out of date.
We may need to verify your identity before providing access to or making changes to personal information.
There may be circumstances where access cannot be provided. Where applicable, we will explain the reason subject to legal requirements.
Mr Shark keeps personal information only for as long as reasonably required for the purpose for which it was collected, to operate our business, maintain appropriate records or comply with legal obligations.
When information is no longer reasonably required, we may securely delete, destroy or de-identify it where appropriate.
Our website may contain links to external websites, social media platforms or third-party services.
Mr Shark does not control the privacy practices, security or content of independent third-party websites. We recommend reviewing the privacy policy of any external website or service before providing personal information.
Mr Shark may take photographs of cleaning work for service records, quality assurance or to document before-and-after results.
Where photographs identify a customer, individual or contain information that may reasonably identify them, we will handle that information appropriately. Where required, we will seek appropriate permission before using identifiable customer photographs for advertising, social media, case studies or promotional purposes.
We aim to avoid publishing personal information such as house numbers, vehicle registration details or other identifying information where it is unnecessary.
If you have a question, concern or complaint about how Mr Shark has handled your personal information, please contact us using the contact details published on our website.
Please provide enough information for us to understand and investigate your concern.
We will take reasonable steps to review privacy enquiries or complaints and respond appropriately.
If applicable privacy legislation provides further complaint rights and you are not satisfied with our response, you may also have the right to contact the relevant Australian privacy regulator.
Mr Shark handles personal information having regard to applicable Australian privacy requirements.
The application of particular privacy laws can depend on matters such as the nature and size of a business and the activities it undertakes. Nothing in this Privacy Policy is intended to limit any rights or protections available under applicable Australian law.
Mr Shark may update this Privacy Policy from time to time to reflect changes to our website, services, business practices, technology or legal requirements.
The latest version will be published on our website with the updated date shown at the top of this page.
We encourage customers and website visitors to review this page periodically.
If you have a question about this Privacy Policy, would like to access or correct your personal information, or have a concern about how Mr Shark has handled your information, please contact us.
We will take reasonable steps to review your enquiry and respond appropriately.
Mr Shark
Exterior Cleaning Services Melbourne
Address: 59–61 Belgrave-Hallam Road, Hallam, Victoria 3802, Australia
Phone: 0416 051 786
Email: [email protected]
Website: mrshark.com.au
For privacy-related enquiries, please include enough information for us to understand your request. We may need to verify your identity before providing access to or making changes to personal information.
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